Product return

You have a period of 14 days from the date of receipt of your order to return your purchases against credit or refund if they are not suitable.

To exercise  your right of withdrawal, you must:

  1. To be within the time indicated above
  2. Send us a registered letter with acknowledgment of receipt at 30B rue de l'auberge 26400 Vaunaveys la Rochette - FRANCE stating your desire to use your right of withdrawal
  3. Return the products , to the address indicated above, within 14 days of the communication of your decision to retract. The products to be in their perfect condition, original packaging with no trace or mark with accessories.
  4. Attach with the products, double the invoice and the return document we will send you.

The cost of return is your responsibility.

If the above conditions are not respected, L'atelier d'Arnoz is entitled not to proceed to the credit or refund and will be entitled to deduct or claim the various costs that may result from failure to comply with this procedure.  

We will only be able to refund or have after receipt and control of the returned products. The refund is made directly, following the same modalities as those used to proceed to the payment of the products in question. We do not exchange standard. For another model or another color, simply reorder on the online store.