Terms of Sales

L'atelier d'Arnoz is the owner and operator of the www.arnoz.com online shop. Any order under a product on this website requires prior consultation and full acceptance of these terms and conditions of sale.

- Corporate name: SAS L'atelier d'Arnoz

- Legal status: SASU

- Headquarters: 30B rue de l'auberge 26400 Vaunaveys la Rochette - FRANCE

- Inscrit au RCS de Romans

- Siret number: 95336759600012

- TVA number : FR85953367596

- Capital social : 5 000 €

- Website address: www.arnoz.com

- Email address: shop@arnoz.com


These Terms and Conditions are concluded between L'atelier d'Arnoz and individuals, acting for private purposes or for purposes that are not part of a commercial, industrial, artisanal or liberal, wishing to perform a purchase via the website www.arnoz.com.

The stipulations of the present General Conditions of Sale can not be modified by stipulations contrary, without the express and written agreement of one or other of the parts.

L'atelier d'Arnoz reserves the right to modify at any time these Terms and Conditions. They will then be applicable as soon as they are posted.


In order to place an order, the Customer agrees to fill out the registration and order form, ensuring that the information is accurate and complete. It is expressly reminded that the Customer is responsible for all information entered, either on his registration form or when placing an order. In case of error, the customer can not hold L'atelier d'Arnoz responsible for any delays or failures that may occur.

The sale is definitively concluded after having followed the following steps and especially after settling on one of the secure sites of L'atelier d'Arnoz's partners:

- Select products by clicking on the "Add to Cart" tab

- Confirm the order by clicking on the "Next" tab

- Fill in the desired delivery address

- Choose the delivery method among those offered by the website L'atelier d'Arnoz

- Choose the method of payment and, if necessary, fill in the information specific to the method of payment chosen

- Settle on one of the secure sites of L'atelier d'Arnoz's partners

The validation of the order by the Customer implies acceptance of prices and products as defined on the site www.arnoz.com. It definitively formalises the distance selling concluded with L'atelier d'Arnoz. Once the order is validated, the Customer will receive an email summary of his order.

L'atelier d'Arnoz reserves the right not to satisfy any request of the Customer that would be contrary to its Terms and Conditions of Sale or in case of litigation in progress with it.


3.1 L'atelier d'Arnoz communicates with the utmost accuracy information on the essential characteristics of the products on his site. They emanate from the technical descriptions of its suppliers and are supplemented by photographs illustrating the products. L'atelier d'Arnoz can not be held responsible for any changes or errors in the description of the characteristics of the purchased product, unless the essential characteristics of the product are affected.

Given the specific nature of the products marketed on the site, L'atelier d'Arnoz draws the attention of its Customers in particular to their conditions of use. L'atelier d'Arnoz can not be held responsible for any use of the product contrary to its purpose and the applicable provisions. In any case, the use of the products will be carried out under the sole responsibility of the Customer and in accordance with the regulations in force.

The material proposed by L'atelier d'Arnoz is aimed at an informed public. As such, L'atelier d'Arnoz can not be held responsible for a breach of the documentation or explanations provided on its website.

3.2 Unless expressly indicated by L'atelier d'Arnoz, the products offered for sale are new and available within the limits of stocks and supply possibilities from suppliers of L'atelier d'Arnoz. The availability of the products is confirmed to the Customer before his order confirmation.

The Consumer Customer is informed that the essential parts for the use of the products sold on the Site are available on the market for a period of 6 months.


We do not store our customer's credit card data on our website.

Products are billed according to the current rate mentioned on the Site on the day of the sale.

Prices are in Euros (€), Taxes included, excluding delivery costs of products, invoiced in addition and clearly indicated before the validation of the order.

L'atelier d'Arnoz reserves the right to modify his selling prices at any time. Nevertheless, no modification after the order taking can be applied.

The price of the products is indicated at the end of the order online, before its validation. Payment on the Site is made exclusively by credit card (VISA, Carte Bleue, MASTERCARD) or Paypal.

The payment agreement is given by the bank payment center concerned. In case of refusal of the said center, the order is automatically canceled and the Customer is redirected to the Site.


The package is shipped after receiving the full payment from the Customer.

Delivery of the products is done by French post,Delivengo, Mondial relay or relais colis to the address mentioned by the Customer on the order form.

Delivery is made within two (2) to 5(5) days from the dispatch of the products in mainland France. These delivery times are indicative and can not be guaranteed.

The Customer is responsible for personally receiving the products ordered. The Customer undertakes, if necessary, to sign the receipt for the products. It is his responsibility to check the status of products on the day of receipt and to make any dispute or reservation on the delivery form of the carrier, signed, and confirm them by registered letter with acknowledgment of receipt within forty-eight ( 48) hours after receipt of the products. A copy of this letter must be sent to L'atelier d'Arnoz, any anomaly must imperatively be reported by the Customer to L'atelier d'Arnoz.


In accordance with Article L121-21 of the French Consumer Code, the Customer has a withdrawal period of fourteen (14) days from the date of receipt of the products ordered except for the purchase of certain goods or services in particular, in accordance with the provisions of Article L121-21-8 of the French Consumer Code.

Before the expiry of the withdrawal period, the customer must send L'atelier d'Arnoz a formal declaration by registered letter expressing his wish to retract.

The product (s) must be returned with a copy of the invoice or delivery slip and the completed "return form". Only the risks and costs of returning the products remain the responsibility of the Customer. The product or products will be returned in their perfect condition and in their original packaging, without any trace or mark, with all the accessories (including the notice) and the gifts possibly offered.

In case of withdrawal, L'atelier d'Arnoz agrees to refund all amounts paid by the customer, shipping costs not included (Return costs are not supported). The refund will be made no later than 14 days after the date on which L'atelier d'Arnoz was informed of the withdrawal decision. Nevertheless, the refund of the sums can not take place if L'atelier d'Arnoz finds that the returned product (s) as well as their packaging is damaged and that it can not be resold in the state.

However L'atelier d'Arnoz may defer reimbursement until total recovery of products or until the customer has provided proof of shipment of the products.

The refund is made directly on the Customer's bank account, following the same conditions as those used to pay for the products in question.


L'atelier d'Arnoz is required to deliver a product conforming to the order and responds to the lack of conformity existing at the time of delivery (articles L211-4 and following of the French Consumer Code). L'atelier d'Arnoz is also bound by the legal guarantee of hidden defects provided for in articles 1641 and following of the Civil Code.

Article L211-4 of the French Consumer Code:

The seller is obliged to deliver goods in accordance with the contract and is liable for any lack of conformity existing at the time of delivery.

He also responds to the lack of conformity resulting from the packaging, the assembly instructions or the installation when it was charged to him by the contract or was carried out under his responsibility.

Article L211-5 of the French Consumer Code:

To be in compliance with the contract, the property must:

1) Be fit for the usually expected use of a similar good and, where appropriate:

- Correspond to the description given by the seller and possess the qualities that he has presented to the buyer as a sample or model;

- Present the qualities that a buyer can legitimately expect given the public statements made by the seller, the producer or his representative, especially in advertising or labeling;

2) Or have the characteristics defined by mutual agreement by the parties or be fit for any special purpose sought by the buyer, made known to the seller and that the latter has accepted.

Article L211-7 of the French Consumer Code:

When the buyer asks the seller, during the course of the commercial guarantee which has been granted to him during the acquisition or the repair of a movable property, a restoration covered by the guarantee, any period of a minimum of seven days is added to the remaining warranty period. This period runs from the request for intervention of the buyer or the provision for repair of the property in question, if this provision is subsequent to the request for intervention.

Article L211-12 of the French Consumer Code:

The action resulting from the lack of conformity is prescribed by two years from the delivery of the good.

Article 1641 of the French Civil Code:

The seller is bound by the guarantee because of the hidden defects of the thing sold that render it unsuitable for the use for which it is intended, or which reduce such use so much that the buyer would not have acquired it, or would have given a lower price if he had known them.

Article 1648 of the French Civil Code:

"The action resulting from the latent defects must be brought by the purchaser within two years from the discovery of the vice .."

The consequences of a defective product are not guaranteed, only the product is guaranteed.

All product returns must be expressly agreed upon by L'atelier d'Arnoz and will result in either the repair of the product, the replacement of the part identified as defective, or the replacement of the product in its entirety. The costs and risks of return are the responsibility of the Customer.

The Guarantee does not apply in the case:

- The normal wear and tear of its products,

- Non-conforming use for which the product is intended,

- Damage or accident on the product,

- Damage resulting from modifications (including tin soldering), incorporations, product repairs or inappropriate testing by the Buyer.

- Neglect of the products,

L'atelier d'Arnoz can not be held responsible:

- Damage resulting from a failure to comply with the recommendations for use of the products mentioned in the product description, and / or specific regulations relating to the products sold.

- Use contrary to the provisions, rules, standards, decrees and laws in force in the country in which the product will be sold.


In the event of force majeure preventing the performance of L'atelier d'Arnoz's obligations towards the Client, the contract would be immediately suspended. The Customer would then be informed by L'atelier d'Arnoz by any means available to him. In the same way, as soon as this event ends, L'atelier d'Arnoz will inform the Client of the resumption of the execution of the contract.

In the case of an extension of the event more than one (1) month after the date of notification, the contract will be considered automatically terminated. The sums received by L'atelier d'Arnoz before this date will then be reimbursed to the Client.


All the contents of the site https://www.arnoz.com, whether visual or sound, as well as all advertising documents, data sheets, illustrations, texts, labels, brands, images or videos is the property of L'atelier d'Arnoz. Any complete or partial reproduction, copy, download, creation of hypertext links, are forbidden, except with the express and prior authorization of L'atelier d'Arnoz.


The personal information given by the customer is necessary to the processing of his order and can not be communicated to a third party outside the contractual partners of the company L'atelier d'Arnoz involved in the execution of this order.

The Customer has a right to access, modify, rectify and delete data concerning him in accordance with the French law "Informatique et Libertés" No. 78-17 of 6 January 1978. To exercise this right , it is enough for him to contact L'atelier d'Arnoz with the coordinates appearing at the beginning of these General Conditions of Sales.


These general conditions are subject to French law. This is so for the fund rules as for the rules of form. In case of dispute or claim, the consumer customer will first contact L'atelier d'Arnoz to obtain an amicable solution. In a second step, the consumer Customer is informed of the possibility of resorting, in case of dispute, to a conventional mediation procedure or any other alternative way of settling disputes. In the absence of an amicable solution within a period of fifteen (15) days, the parties will recover their freedom to bring the litigation before the competent courts.

12. Design and production:

This online store was created using the PrestaShop software. Visit the PrestaShop e-commerce blog to stay up to date on the latest news and get tips on selling online and managing an e-commerce site.

Site hosted by o2switch SARL with a capital of 100 000 € RCS Clermont-Ferrand 510 909 80700024  Head office : 222-224 Boulevard Gustave Flaubert 63000 Clermont-Ferrand - France

13. Customer acceptance

The present conditions of sale as well as the tariffs are expressly approved and accepted by the customer, during the passage and validation by him of his order.